If you're unable to find the answer from local agent, please contact Singapore Airlines Please select your location from the menu below. We are committed to your safety and have introduced precautionary measures throughout your journey with us. Freephone (NZ): 0800 767 747. And Air New Zealand's decision to buy the second half of Ansett, cutting Singapore Airlines out of the deal, contributed to Brierleys being able to do its own deal with Singapore. AsiaLatin AmericaAfricaMiddle EastPacific Islands, Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply).Email:resasia@airnz.co.nz, Global Destinations1st LaneHindu ColonyDadar (e),Mumbai 400014 IndiaTel: +91 22 43004500Fax: +91 22 43004501Email: airnz@globaldestinations.in, AirNewZealand c/- Discover the World MarketingH R Rasuna Said Kav.20 Jakarta 12940Indonesia Tel: +62 (21) 295 333 20 Fax: +62 (21) 521 2021 Email: support@discoveryjkt.net, AirNewZealand c/- Discover the World Marketing Office Suite 19-10-1, Level 10, UOA Centre No 19 Jalan Pinang Kuala Lumpur, 50450 Tel: +03 27155020, Air NiuginiAir Niugini House, Jackson Airport,Port MorsbyTel: +675 327 3444, Aerotel Ltd Corp 10th Floor, Rufino Pacific Tower 6784 Ayala Avenue, Makati City 1226 Philippines, Tel: (+632) 884 8097 Fax: (+632) 856-1315 or (+632) 856-1382 Email: Kareem.Pia@aerotel.com.ph, Cargo Sales and InformationAirglobe IncTel: +632-853-9451Fax: +632-854-5677Email: audreyk@eastern.com.ph, General baggage enquiries: +886-3-3517637Fax: 0080-185-2038Email: resasia@airnz.co.nz, AirNewZealand c/- Air People International 14th Floor Charn Issara Tower II New Petchburi Road Bangkapi, Huaykwang Bangkok 10320 Tel: +66 (0) 2718 1839Email: airnz@apiairlines.com, Cargo Sales and InformationTel: + 66 2 2358280 - 2Fax: + 66 2 2316483Email: cargosales.nz@waa.co.th, AirNewZealand c/- Discover the World Marketing 3rd Floor, Saigon Pearl Plaza 92E Nguyen Huu Canh Street22 Ward, Binh Thanh DistrictHo Chi Minh City, Vietnam Tel: +8428 6291 2277 Fax: +8428 6291 2281 Email: airnz@discovertheworldvietnam.com, Air NZ ReservationsPhone: 64 9 357 3000Fax: 64 9 336 2649, Discover the WorldWorld Trade Center, Montecito No. flight reservations (including group travel). Air New Zealand 185 Fanshawe Street Auckland 1010. Please try again later. Plot No. Email: resasia@airnz.co.nz. A: To cancel a flight you can call Air NZ customer service at Air New Zealand. Our airline is not only world-renowned for providing outstanding passenger journeys. A: If you want to enquire about the Koru programme call 0800 736 000 (from New Zealand) or +64 9 375 0285 (from overseas). Flights to Asia Pacific. Response times via WhatsApp may be prolonged during peak times. Fax: +64 9 379 0097 . In the United Kingdom, you can lodge a complaint directly with AviationADR a dispute resolution scheme approved by the Civil Aviation Authority. Fax: +64 9 256 8435 Postal address: Air New Zealand Groups Private Bag 92007 Auckland 1142 L2/F2. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Singapore Airlines Auckland Airport Office Office Address: Departure Hall, between counters 54-55. If youre looking for special-purpose emails (for different airline departments), weve compiled them in the table below: Air New Zealand does provide support via live chat (online chat on the website) for its customers. All other days: 10:00 am to 4:00 pm ColomboOffice (GSA) Passengers aged 18+ travelling internationally on Air NZ must be fully vaccinated against COVID-19. National cargo (domestic New Zealand) Regional airport cargo contact details. 4th Floor, The Peninsula Plaza 1, Nan-Jing E. Road, TaipeiMap, +88-62-2100-8800Email Taiwan office: williamchen.tpe@worldwidegsa.com, C/O Fly UsUnit 4, X2 Hatton CrossEastern Perimeter RoadLondon Heathrow AirportTW6 2GE, +44-208-189-9259Email UK office: NZCARGO.UK@FLYUS.AERO, Sign Up here to receive our NZ operational updates, Email general cargo enquiries: CSBookings@airnz.co.nz, Email Sydney office: freightcustomerservice@qantas.com.au, Email Melbourne office: auscgo@airnz.co.nz, Email Brisbane office: auscgo@airnz.co.nz, Email Adelaide office: auscgo@airnz.co.nz, Email Gold Coast office: auscgo@airnz.co.nz, Email Tonga office: nzcargo@freightcentre.to, Email Samoa office: csbookings@airnz.co.nz, Email San Francisco office: cargobookingssfo@airnz.com, Email Atlanta office: airnz@atc-aviationusa.com, Email Houston office: airnz@atc-aviationusa.com, Email Dallas Ft Worth office: airnz@atc-aviationusa.com, Email Hawaii office: cargobookingslax@airnz.com, Email Miami office: bookings@oneskyair.com, Bookings & Sales: nz.bookings@expaircargo.com, Bookings & Sales:nz.bookings@expaircargo.com, Email Hong Kong office: hkgcargo@airnz.co.nz, Email Shanghai office: pvgcargo@airnz.co.nz, Email Taiwan office: williamchen.tpe@worldwidegsa.com, Airport Services Rd, Avarua District, Rarotonga. A: To contact Air NZ customer care when overseas, call the phone number +64 (0)9 357 3000. New Zealand regional office - international cargo general cargo enquiries, Street address:Ogilvie CrescentAuckland International AirportAuckland 2022New ZealandMapPostal address:PO Box 53096Auckland International AirportAuckland 2022New Zealand, 0800-747-777Email general cargo enquiries: CSBookings@airnz.co.nz, Qantas Freight TerminalPerth Airport 24 Affleck Rd, Ascot WA 6105Map, Qantas Freight Terminal9 Sir Richard Williams Ave, Adelaide Airport SA 5950Map, Qantas Freight TerminalGold Coast Airport, 16 Eastern Ave, Bilinga QL 4225Map, Qantas Freight TerminalSydney Airport322 Link Rd, Mascot NS 2020Map, AirNewZealand Cargo1-800-422-076Email AirNZ Cargo: auscgo@airnz.co.nzQantas FreightPh: 13-12-13Email Sydney office: freightcustomerservice@qantas.com.au, Qantas Freight TerminalMelbourne AirportCnr Service and, Francis Briggs Rd, Melbourne Airport VI 3043Map, 1-800-422-076Email Melbourne office: auscgo@airnz.co.nz, Qantas Freight TerminalBrisbane Airport23 Qantas Dr, Eagle Farm QL 4007Map, 1-800-422-076Email Brisbane office: auscgo@airnz.co.nz, 1-800-422-076Email Perth office: auscgo@airnz.co.nz, 1-800-422-076Email Adelaide office: auscgo@airnz.co.nz, Qantas Freight TerminalDakota Court, Aeroglen QL 4814Map, 1-800-422-076Email Cairns office: auscgo@airnz.co.nz, 1-800-422-076Email Gold Coast office: auscgo@airnz.co.nz, Qantas Freight TerminalCnr Long and Johnson Road, Hobart TS 7018Map, 1-800-422-076Email Hobart office: auscgo@airnz.co.nz, +676-28-283Email Tonga office: nzcargo@freightcentre.to, +685-20-825 ext 210Email Samoa office: csbookings@airnz.co.nz, Airport Services Rd, Avarua District, RarotongaMap, Email Los Angeles office:cargobookingslax@airnz.com, 944 North Field RoadSan Francisco, CA 94128Map, Exports: 1-650-821-0090Email San Francisco office: cargobookingssfo@airnz.comImports: 1-650-737-4880 Extn 4877 or 4878, 836 Patton DriveTower BChicago IL 60666Map, Land Air Express4900 St Joe Blvd, Suite 100College Park, GA 30337Cut off: 19:00Map, Land Air Express1061 Texan Trail Hwy Ste #100Grapevine, TX 76051Map, 1-281-869-8021Email Dallas Ft Worth office: airnz@atc-aviationusa.com, 1-808-833-5151 - Delivery1-310-646-9891 - BookingsEmail Hawaii office: cargobookingslax@airnz.com, 1-305-421-9925Email Miami office: bookings@oneskyair.com, 6041 W. Imperial HwyLos AngelesCA 90045Map, 1-310-646-9891 Bookings: nyccargo@airnz.comSales: sales-us@haegroup.com, 1-773-686-9837Email Chicago office: nzcargo@airnz.com, 1-281-869-8021Email Atlanta office: airnz@atc-aviationusa.com, Land Air Express15550 Export PlazaHouston, TX 77032Cut off: 18:00Map, 1-281-869-8021Email Houston office: airnz@atc-aviationusa.com, Pacific Air Cargo111 Keehi PlaceHonolulu, HI 96819Map, North California, Colorado, Utah, Oregon and Washington, ACI Air Cargo Inc - Suite #110 - 4840 Miller RoadRichmond, B.C, V7B 1K7, Canada Bookings1-604-273-5135Bookings & Sales: nz.bookings@expaircargo.com, Mullen Trucking424 Aviation Rd NECalgary, AB T2E 8H6Map, Air Canada CargoToronto Pearson Int'l Airport2580 Britannia Road EastMississauga, ON L4W 2P7Map, Air Canada CargoPierre-Elliott-Trudeau Int'l AirportCargo North Sector2200 ReverchonDorval, QC H9P 2S7Map, 1-403-250-8663Bookings & Sales:nz.bookings@expaircargo.com, 1-905-673-6750Bookings & Sales:nz.bookings@expaircargo.com, 1-514-874-1851Bookings & Sales:nz.bookings@expaircargo.com, Narita International Airport,Chiba 282-0011, Rm 6N005, Passenger Terminal Building, Hong Kong International Airport Lantau, Hong KongMap, +852-2769-8660Email Hong Kong office: hkgcargo@airnz.co.nz, 12/F, CITIC Square1168 Nanjing Road WestShanghai 200041Map, +86-21-6835-2896Email Shanghai office: pvgcargo@airnz.co.nz, Email Japan office: japancargo@airnz.co.nz, Worldwide Express Co. Ltd.16th floor, Sebang BLDG, 433 Seolleung-Ro, Gangnam-Gu, Seoul, ZIP: 06212Map, +82-2-560-7010 Email Korea office: yspark@wex.co.kr, Orient Air G.S.A. Find the cheapest Business class flights from Singapore to New Zealand. Consider dialing a foreign call center as a workaround to reduce your holding times. Air New Zealand c/- Discover the World Marketing Office Suite 19-10-1, Level 10, UOA Centre No 19 Jalan Pinang Kuala Lumpur, 50450 Tel: +03 27155020. Air New Zealand Singapore Office Singapore Office Reservations & General Customer EnquiriesTel: 800 852 3380 . All rights reserved. Private Bag 92007 As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, Air New Zealand Cargo has reviewed these and the following restrictions to Air New Zealand Cargo sites are to be followed.. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, Air New Zealand Cargo and their local Airport. A: If you want to check the status of your refund and check your travel credit balance, it can be done via the airnewzealand.com.au website. Mailing Address: PO Box 4290. Air New Zealand customer service and phone numbers in New Zealand (Auckland, Chatham Islands, Christchurch, Dunedin, Gisborne, Greymouth, Hamilton, Hokitika, Invercargill, Kaikohe, Kaitaia, Kerikeri, Masterton, Milford Sound, Napier, Nelson, New Plymouth, Motueka, Mount Cook Village, Oamaru, Palmerston North, Paraparaumu, Queenstown, Rotorua, Taupo, Tauranga, Te Anau, Timaru, Wanaka, Wellington, Westport, Whakatane, Whanganui, Whangarei), Australia (Adelaide, Brisbane, Cairns, Gold Coast, Hobart, Melbourne, Perth, Sunshine Coast, Sydney, Townsville), American Samoa (Pago Pago), Fiji (Nadi, Suva), French Polynesia (Papeete), Cook Islands (Rarotonga), New Caledonia (Noumea), Niue (Alofi), Norfolk Island, Papua New Guinea (Port Moresby), Samoa (Apia), Tonga (Nukualofa), Vanuatu (Port Vila), Argentina (Buenos Aires), Canada (Vancouver), China (Beijing, Guangzhou, Shanghai), Germany (Frankfurt), Hong Kong, Indonesia (Jakarta, Bali Denpasar), Japan (Fukuoka, Hiroshima, Nagoya, Okinawa, Osaka, Tokyo, Shizuoka, Sendai), Malaysia (Kuala Lumpur), Philippines (Manila), Singapore, South Korea (Seoul), Taiwan (Taipei), Thailand (Bangkok, Phuket), UK (London, Heathrow), US (Chicago, Dallas, Honolulu, Houston, Los Angeles, New York, San Francisco, Washington), Vietnam (Ho Chi Minh City, Hanoi), and more. Before boarding to Air New Zealand, you may want to check the information for: Air New Zealand Aircraft (photo credit to Air New Zealand Copyright 2010 2023 Tiket2. ). And there's plenty of more ways he can help. Air New Zealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand. The ACA works as the ombudsman (an official appointed to investigate individuals complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers. No. Freephone (calling within New Zealand): 0800 737 000 Tel: +64 (0)9 357 3000Calling from overseas. Engineering and Maintenance. Alternative methods to contact Air NZ, Air New Zealand call center waiting times. Airpoints help. ticket changes, cancellations, and refunds. Tel: +64 9 275 0449 The airline operates Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Air New Zealand through one of their alternative channels: Basically, youll be talking to a real person every time you call one of Air NZ phone numbers. Delayed refunds. Cargo track and trace search failed. 153 Rajadamri Road If you want to speak to Air NZ s staff about the issue, you can call 64 (0)9 366 2929. 40% 80% off with hacker fares. . However, it is advisable to also consult the website of the . A: To contact Air NZ in Fiji, call 679-672 2955 (Nadi) or 679-331 3100 (Suva). A: To contact Air NZ in Norfolk Island, call the phone number 6723-22 195. Before requesting a refund, make sure to read Credit and Refund Information, You can check your credit balance by logging into the Credit View page. Lead is a natural metal. Thailand recommending complete pricing freedom from January 1, 2026. If you received an email for your booking, the .pdf file in the email has the booking reference in the file name e.g. If you need help with a reservation made not through the Air New Zealand website/app but with a third-party such as OTA, travel agent, etc try contacting their sales office for quick assistance. 17/ 20. Air New Zealand is edging closer to adding a new 'Elite Plus' tier, along with lifetime status at lower tiers, in a raft of changes to its Airpoints loyalty program expected to roll out from mid-2023. 901 You can view a credit and use it to book new flights online. Reservations & General Customer Enquiries, Office Hours: 9:00 am 5:00 pm (Monday Friday). There are times when the airline simply wont answer your calls. Olgivie Crescent Fully vaccinated travellers from New Zealand can enjoy quarantine-free travel into Singapore on any flight, without the need for any on-arrival test. No 6, Jiangtai Road You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. Cathay . A: To contact Air NZ in the United Kingdom, call phone number 0800 028 4149. Onkar Travels (P) Ltd. 9th Floor, Emerald Tower We're here to help, 24/7, so please feel free to contact us anytime. Beijing Representative OfficeTravel Link Marketing Co., Ltd. Through our extensive domestic network Air New Zealand connects you to 20 towns and cities across New Zealand, and further afield to destinations across Australia, the Pacific Islands, Asia and North America. Auckland 1001. Airpoints customer service can help you check your account balance, process the flight redemption and upgrades, make a reservation, or just answer any questions about the frequent flyer program. From Australia, Air New Zealand operates direct flights to New Zealand from Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns, Gold Coast, Sunshine Coast and Hobart. *Allprices are quoted in Singapore Dollars (S$). Make international transfers online with a low, flat-rate fee. Reservation: 24 hours daily. Tuesday, Thursday and Saturday: 9:30 am to 5:00 pm Once a week we send new hacker fares and rare flight deals to Asia Pacific. A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Air New Zealand is the flag carrier airline of New Zealand. the airline usually puts more resources into customer service. We know it all too well. Every day - 24hrs +64 9-357 3000. Opening Hours: TTY users phone 133 677 then ask for 1800 132 476. They must still take a pre-departure test within two days of flight departure, and meet prevailing visa requirements. Tel: +92 21 3278 read more, +880244612178 | +8801977569292 (Whatsapp). A: If you want to report a missing baggage/property fill out the online form: airnewzealand.com/aircraft-lost-property-form. scheduled passenger flights to 20 domestic and 32 international destinations in Co.Room 709, 7Fl., No.16, Sec. 302 Cau Giay Street, Dich Vong Ward Unfortunately, these extra measures are not always adequate for the situation, so Air New Zealand waiting times occasionally can increase. Find your nearest international office to help answer your questions. . Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. Mumbai 400 021 Air New Zealand describes the Christchurch International Lounge as "A sleek, well-equipped and comfortable lounge. Pakistan Baggage. Official complaints can be also sent by mail to this postal address: Singapore 819659 So far, CouponAnnie has 3 deals totally regarding Air New Zealand Singapore, including 1 coupon code, 2 deal, and 0 free shipping deal. Tel: +64 9 256 6630 In June, Singapore Airlines proposed raising its stake in Air NZ from 25 to 49 percent and investing $650 million in the company, but was prevented from doing so by New Zealand government . Beirut, Lebanon Your support is important to us. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook. The team typically replies in a few minutes. Contact us. Wellington. Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply). Email: nz_feedback@singaporeair.com.sg. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Colombo 01 Be the first to hear about our latest airfare deals and special offers. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English. Singapore. Try typing talk to human, live agent, or something similar to tell the chatbot that your problem requires contact with a real person. Find your dream job with Air New Zealand. searched for: HINO (5463 VISITS) YouTube Blogs Stats 6 Result(s) Found. Booking through a travel agent can be a game-changer! It is recommended that you contact your local port for restrictions guidelines Contact Us - International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com) or review current restrictions International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com). Air New Zealand Singapore office. Beijing 10004 Koru programme enquiries - New Zealand 0800 736 000 - Overseas +64 (0)9 375 0285. Opening plaque. Zealand bookings and enquiries center (24 hours) as stated below. You can also complete a MEDA form, or find out more about flying with a medical condition. For any existing inquiry to be made, you may share it in the comment segment down below and obtain a suitable reply. First, you need to cancel your flight by logging in to the Change Bookingsection of the website. (24 hours Contact Centre in Auckland). Air New Zealand Customer Relations Visitors to site will no longer be required to show proof of vaccination or a negative test when entering an AirNewZealand Cargo site. Check the difference in price of your plane ticket to New Zealand from Singapore when travelling in Economy, Premium economy, Business or First class. Cargo. Air NZ Booking Center essential information for passengers. To contact Air NZ on Facebook, visit facebook.com/AirNewZealand, then look for the Send Message button it opens the Facebook Messenger window, where you can chat with the airline staff. Would love your thoughts, please comment. International airport cargo contact details. Note: . According to our tests, the average wait time for the Air New Zealand call center was between 10 and 40 minutes depending on when we were calling. Visa Fees, once charged, are not refundable. 0800-747-777. Hours of waiting at a helpline just to have the call dropped. Cau Giay District Details on what you need to know and frequently asked questions related to international travel. Air NZ recommends sending a follow-up message if you do not receive a reply to your original question within 48 hours. Basically, the earlier in the day you call, the less youll have to wait. Tbilisi, Georgia Executive Traveller exclusive. Auckland Alternatively, you can call the Air NZ Contact Center at +64 9 357 3000. APG Lebanon Tel read more, Thai Airways Karachi Office eligible Air New Zealand flights, as well as many partner airline and Operating Hours The family name used for the original booking. The primary goal is to take out the Air Defenses with Lightning Spells. Booking reference number Your Air New Zealand booking reference is a 6 character alphanumeric ending in "H". Managere. Air New Zealand Limited (Mori: Araraurangi Aotearoa) is the flag carrier airline of New Zealand.Based in Auckland, the airline operates scheduled passenger flights to 20 domestic and 30 international destinations in 18 countries, primarily around and within the Pacific Rim. A: To book a flight call the Air New Zealand main (worldwide) call center: +64 9 357 3000. Cheaper than you think. Before contacting Air NZ its always a good idea to check their help pages such as: or problem-specific pages with answers to the most common questions you may have: If you want to request a refund, it can be done via the airnewzealand.com.au website. 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